During calls
Call status shows whether the lead can be called: waiting, in progress, completed, on hold, or failed. Ubic updates it automatically.
Lead status shows where the sales relationship stands: demo scheduled, not interested, wrong number, or any other option configured for the team.
The parallel dialer calls several leads at the same time. As soon as someone answers, Ubic stops the other lines so the sales rep only handles one conversation.
When a lead is on hold
A On hold lead stays in the list but is not offered immediately. This can happen when they do not answer or when another parallel dialer line was kept.
An automation can make the lead callable again after the delay chosen by the administrator. On hold therefore does not mean deleted or abandoned.
In automations
A workflow is the rule applied to one or more lists.
A cycle is the path followed by a lead within that rule.
A phase is a wait or action within the cycle.
If you are unsure
Review the lead's activity to find the automation name, current phase, and scheduled return date. If that date looks wrong, share those three details with an administrator so they can check the lists, trigger, and phase delay.