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Prepare your first calls

The guide is available to new accounts created after its rollout. It remains disabled for existing accounts, which keep their settings and usual navigation.

The My first steps banner guides you directly inside Ubic. One action at a time, with three steps available under My steps.

Add your prospects

Click Add my prospects. Import a file or choose a CRM source. This step is checked when a list assigned to you contains prospects with a phone number. Opening the import screen alone does not complete it.

Prepare your calls

Ubic points you to the calling number or after-call answers to configure. If your workspace starts with “Voicemail” only, your administrator can use the suggested answers or customize them under Settings → Calls. Existing team settings are reused.

Under My steps, use Test my microphone to check your setup. This test remains useful even when your workspace settings are ready.

If you are a member, ask your administrator for a list and a number. Administrator-only settings are not offered to you.

Make your first call

Open your list, start your session and choose an answer after the call. This step is checked after a real call has ended and its answer has been saved. A demo does not count as a real call.

Set up what comes next

After your first call, Set up follow-ups takes you to automations. A rule enabled on the list can make paused prospects available for calling after a delay. It does not dial their number. For an agreed callback at a specific time, add a task to the prospect’s details.

Pick up whenever you like

Later minimizes the banner. My first steps opens it again. Closing a tip does not complete a step. Need a hand? opens the help center.

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